IT Support Helpdesk (Tier 1)
Location: Fredericksburg, VA
Extreme Data Technologies (XDT) is seeking highly technical and extremely motivated individuals to join an ever changing support environment. As an IT Support Helpdesk representative, the candidate will provide accurate, courteous, timely and effective customer service. This position will require expert research utilizing a technical library database and providing support and solutions via telephone, email and website inquires. The nature of these inquiries includes but is not limited to requests for information regarding electronic surveillance solutions, communications devices, technical capability information, lawful intercept processes and procedures, technical gaps, tactical solutions, technical articles, technical white papers and user manuals.
The supported customer base will be various departments of law enforcement and will require the successful candidate to have Top Secret clearance. The candidate will need to be able to accommodate various scheduling hours as the helpdesk will operate on a 24 hour per day, 365 day a year schedule . As a team member, the candidate will contribute towards process improvement, and will be need to have the ability to perform testing and evaluation of networks.
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Required Qualifications:
Location: Fredericksburg, VA
Extreme Data Technologies (XDT) is seeking highly technical and extremely motivated individuals to join an ever changing support environment. As an IT Support Helpdesk representative, the candidate will provide accurate, courteous, timely and effective customer service. This position will require expert research utilizing a technical library database and providing support and solutions via telephone, email and website inquires. The nature of these inquiries includes but is not limited to requests for information regarding electronic surveillance solutions, communications devices, technical capability information, lawful intercept processes and procedures, technical gaps, tactical solutions, technical articles, technical white papers and user manuals.
The supported customer base will be various departments of law enforcement and will require the successful candidate to have Top Secret clearance. The candidate will need to be able to accommodate various scheduling hours as the helpdesk will operate on a 24 hour per day, 365 day a year schedule . As a team member, the candidate will contribute towards process improvement, and will be need to have the ability to perform testing and evaluation of networks.
Click Here To Apply Now
Required Qualifications:
- A minimum of 5-7 years experience in a high volume technical support environment
- Active Top Secret Clearance
- Network Engineer Experience
- Flexibility in scheduling hours in order to meet 24 hr. per day 365 day a year support needs
- Knowledge of electronic surveillance solutions, communications devices, technical capability information, lawful intercept processes and procedures
- Strong ability to perform research of technical library databases and providing technical solutions to clients
- Call center experience within a division of law enforcement would be preferred